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FAQs

Do you test adults and children?

Yes, we serve the public and test ages from six months of age to 100 years+! We also offer testing with two audiologists for young children  (less than 3 years old), or difficult to test populations, including those with a variety of cognitive and developmental disabilities.

Do you give Senior discounts?

As a non-profit clinic our goal is to service the community by best matching the patient's needs with the most appropriate technology for the best value.

How do I know if I have a hearing loss?

Frequently, friends and family will notice your hearing loss sooner than you do.  They will notice that you ask for many repetitions, misunderstand words, raise the TV volume or withdraw from conversation.  This is often worse in groups or when there is background noise present.  Just because you have some problems hearing, a hearing aid is not always indicated.  Therefore, it is always a good idea to get a hearing test, which then gives you the opportunity to have your hearing interpreted by an audiologist.  The hearing test can also serve as a baseline for comparison in the future if you notice a decrease in your hearing ability later on.

I can't hear. What should I do?

The first step is a complete hearing test.  This can be performed here at the clinic.  We accept many insurance plans, or it is also possible to private pay.  If your insurance is not accepted here, you may be able to obtain the hearing test at your Ear, Nose and Throat doctor’s office. You can then bring us that information to use to determine your need for a hearing aid.

Once the hearing test has been completed, one of our audiologists will sit down with you and explain the results of your hearing test. If you are a candidate for a hearing aid, she will discuss which type of hearing aid would be most beneficial to you.  That part of the appointment is called a hearing aid consultation.  There is no charge for this consultation.  Hearing aid features and prices will be discussed, as well as what you can expect during your trial period.  Our audiologists do not receive sales commissions; any profit made from the hearing aid sale goes directly to our school.  Our students benefit directly from your purchase. 

When do I have to pay for the hearing aids?

We expect payment at the time of delivery of the hearing aids.  We accept cash, personal checks, and all major credit cards.

What happens if I want to return my hearing aids?

You have a 30 day trial period following the delivery of your hearing aids.  During that time, our audiologist sees you for follow up checks to monitor your adjustment to amplification.  If, at the end of 30 days, you are not satisfied, you may return the hearing aids.  If you are then still unsure, we often can extend that trial period for you.  There is a fee of $175 for each hearing aid returned, this covers the time and effort involved in the fitting process.  If your hearing aid also included a custom earmold, you would also be responsible for the cost of the earmold as that cannot be returned.

Will I have a choice of hearing aid brands and models?

Our clinic works with a number of hearing aid manufacturers.  The hearing aids range from very basic digital models to the most advanced state-of-the-art circuitry available.  They come in various shapes and sizes and all of this will be discussed with you.  Our audiologists regularly attend new product seminars put on by the various manufacturers so that they are up to date on the best hearing aid choices for our patients.

My friend has a [specific brand] hearing aid. Do you sell those?

Our clinic sells a wide variety of hearing aids from a number of different manufacturers.  It will be necessary for our audiologist to review your hearing test in order to make the best hearing aid recommendation for you.  Your friend may have very different hearing needs if their hearing loss is not like yours.  We are happy to discuss your preferences in terms of brand names during your consultation.

I have some mobility limitations. Do you have an accessible office and reserved parking?

Our clinic is fully handcapped accessible and we have a reserved parking spot across the driveway from the entrance to our clinic.  We also have handicapped parking with ramp access at the side of the building.
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